Help and support

Wijetto is available on iPhone. Check the app’s App Store page for the required iOS version. There is currently no Android version or web interface for creating or viewing your wijettos.

Open Wijetto, then choose Apple, Google or email sign-in. For email, enter the six-digit code you receive in your inbox. The same flow creates a new account or accesses an existing one.

Check the address you entered, then check spam and other email folders. Wait for the countdown to finish before requesting another code. If the problem persists, contact support with the affected address. Never share your sign-in code.

Return to the sign-in step and request a new code when the button becomes available. Use the code from the latest email, with the same address you entered in the app. Avoid repeated requests: they may trigger a temporary limit.

Check that you are using the address linked to your original account. A different address creates a separate account, including when Apple provides a hidden address different from your usual one. Use the sign-in method you used when registering. If unsure, contact support before deleting an account.

Open Profile to change your display name or photo. The photo is optional; you can take one with the camera or choose one from your photo library. Your name is not a unique public username.

In Profile, open the language setting to choose French or English. Your choice stays saved even if you later change your iPhone’s language. The profile’s appearance settings also let you adjust the display.

A connection is required to sign in, pair with a Buddy, send and retrieve new creations or verify a purchase. Creations already downloaded in the Museum can be viewed offline. Items not yet on your device need to be downloaded.

From the Studio, open the pairing screen in the header. Share your personal six-letter code with your chosen person, or enter their code in your app. Both of you must have an account and have no Buddy at the time of pairing.

No. The Buddy code contains six letters and is only used to pair two accounts. The code received by email contains six digits and signs you into your account. Never share the latter.

Check all six letters with your Buddy. A code may be unknown, already used or belong to someone who is already paired. Your own account must also have no Buddy. After many attempts, wait before trying again.

You can be paired with only one person at a time, on both the free plan and Plus. To change Buddy, you must first leave your current duo.

Check your connection and return to Wijetto. The app checks pairing when it returns to the foreground. Make sure your Buddy received confirmation. If the duo still does not appear, contact support and describe the steps you followed.

In Profile, choose Leave my Buddy, then confirm on the next screen. The pairing and shared streak end. You can then create a new duo with a new personal code. This action does not delete your account or, by itself, the Museum archives.

An unused code remains linked to your account, even after signing out or changing iPhone. Pairing uses up both people’s codes. After unpairing, each person receives a new code.

First open Wijetto and sign in. On your iPhone’s home screen, touch and hold an empty area, then choose Edit → Add Widget. Search for Wijetto, select an available layout and add the widget. You can also find the tutorial in Profile → Widget. View Apple’s instructions.

Make sure the app is installed and open it at least once. Then return to the widget list and search for its name. Check for app and iOS updates. If necessary, restart your iPhone and try again before contacting support.

Your widget shows the latest wijetto received from your Buddy. Creations you send appear on their widget. To see earlier creations, open the Museum in the app.

Check that your Buddy finished sending and your iPhone has internet access. Open Wijetto, confirm the duo is still active and check whether the creation appears in the Museum. Then return to the home screen. iOS controls refreshing: display may take several minutes. If it stays stuck, check for updates and then restart your iPhone.

Let the app finish synchronising, then check the home screen again. If the widget still shows an old image, remove only the widget from your home screen and add it again. Removing the widget does not delete your account. Avoid uninstalling the app as a first step, as some content is only stored on your device.

Wijettos are delivered silently: receiving a creation does not trigger a visible alert. Visible notifications relate to things such as pairing or unpairing, streak or inactivity reminders and certain duo anniversaries.

Open Wijetto’s notification settings from Profile or from your iPhone’s settings. You can allow alerts, change how they appear and hide their previews. The app currently has no separate switch for each reminder category.

You do not need to keep Wijetto on screen at all times. Widget delivery also relies on iOS mechanisms. Updating still depends on the network and system: it is not guaranteed to be instant.

Open the Studio, prepare your drawing or composition, then use the send control. You must be paired with a Buddy to send. You can prepare a creation before pairing; opening the Buddy pairing screen preserves your current draft.

The free plan includes 2 sends per account per day. Plus allows 20 sends per account per day. Only successfully published sends count. A draft or failed send does not use an additional send.

The allowance resets at midnight in the reference time zone saved for your account, initially based on the duo’s time zone. Travelling or changing the time on your iPhone does not automatically shift this boundary. Changing Buddy does not reset the sending counter.

Importing a photo from your photo library into the Studio is a Plus feature. Taking a photo with the camera remains available on the free plan. Creating stickers from photos has its own limits and does not require Plus while your free collection is not full.

In your iPhone’s settings, open the Wijetto page and check camera and photo permissions where available. Then return to the app and try again. To import a photo, select an image accessible on the device and wait for it to download if it is stored in iCloud.

Check your connection, Buddy pairing and daily allowance. Keep the creation and use the retry option offered by the app. If you are unsure whether a send succeeded, check the Museum before recreating and resending the same composition. Contact support if the problem repeats.

A sent creation is saved as an image. It is not a shared document that can be edited remotely. Prepare a new wijetto to send another version; it will replace the previous one on your Buddy’s widget, while the archives remain in the Museum.

In the Stickerstab, use the create control to take or choose a photo. Your iPhone cuts out the subject. To save the result, peel the sticker from an edge of the preview until the gesture is complete. If you use VoiceOver or reduced motion, an accessible action lets you peel it off.

Try a photo with a sharp, well-lit subject clearly separated from the background. If the preview is not suitable, use Take another photo to start again before saving. The cutout is processed on your iPhone; results may vary by photo.

The free plan lets you keep up to 12 personal stickers on your device. Plus removes this plan-imposed limit on the number of stickers and enables private online backup of your collection. You still need sufficient available storage on your iPhone.

Select a sticker in the Studio to add it to your composition, then adjust its size and orientation. To organise your collection, touch and hold in the Stickers tab and move items. Deletion is available from the collection or preview. It does not remove the sticker from images of wijettos already sent.

On the free plan, your personal collection is local: do not rely on recovering it from Wijetto after uninstalling or changing devices. With Plus, stickers that have finished syncing online can be retrieved by signing back into the same account. Check the backup before leaving your old iPhone.

Ending Plus does not automatically delete stickers already backed up. The free plan’s rules then apply to new sticker creation and synchronisation. If your collection exceeds the free limit, you may need to delete items or resubscribe to Plus to create more.

Open the Museumtab. The calendar groups sent and received creations by date. Select a day to browse its images and open a creation in full size.

No. Museum history and its private online backup are included in the free plan. Plus is not required to find your account’s previously published creations.

Published creations currently have no automatic expiry. They are kept until account deletion or an applicable erasure request. Deleting either person’s account may also remove online archives shared with the other.

Some images download when you open the relevant month or day. Check your connection and let loading finish; use retry when offered. If you recently changed iPhone, make sure you are signed into the same account and let the Museum synchronise.

Published archives still available online can be recovered by signing back into the same account with internet access. Drafts and other local-only files are not guaranteed. Leaving a Buddy keeps the archives; deleting an account has different consequences, detailed in the privacy policy.

Each person in the duo must successfully send at least one wijetto during the same reference day. A complete day adds one day to the streak, regardless of any extra sends. Drafts and example creations do not count.

Both people must have sent during the same day. Check that each person completed a real send, then reopen the app with internet access. If either person has not sent yet, the day is not complete.

The duo uses the time zone set when it was created, based on the account owning the code used for pairing. Travel and time zone changes on your phones do not automatically change the duo’s reference day.

The streak breaks if a full day ends without both people sending. Until the current day ends, the app may still show the streak reached the day before. Creating a new duo starts a new streak.

Plus lets you restore the current duo’s streak within 48 hours of losing it, with one restoration per calendar month per account performing the restoration. When the option is available, use Restore next to the streak in the Studio. Missing days repair continuity without adding days to the counter.

Plus includes twenty daily sends, photo library imports into the Studio, a sticker collection with no plan-imposed limit on the number of stickers and online backup, and streak restoration under the stated conditions. Plus does not let you add multiple Buddies.

Reference prices in France are €3.99 per month or €29.99 per year. A 14-day trial may be offered to eligible people. Check the price, currency, trial conditions and renewal date on the App Store confirmation screen before confirming: that information applies to your purchase.

Plus entitlements are linked to the account benefiting from the purchase. Your Buddy needs their own Plus access to use paid features on their account. The Museum and duo streak remain available on the free plan.

Open iPhone Settings → your name → Subscriptions → Wijetto, then follow the cancellation procedure. You can also access subscription management from the app when available. For a trial, Apple asks you to cancel at least 24 hours before it ends to avoid paid renewal. Check the access end date shown by Apple. View Apple Support.

No. Uninstalling or deleting your Wijetto account does not cancel the Apple subscription. Cancel it separately in your Apple account’s subscription settings.

Check that you are using the correct Wijetto account and the Apple account used for the purchase. With an internet connection, use Restore purchases on the Plus screen, or Refresh on the subscription page if accessible. If the problem persists, contact support with the purchase date and receipt reference, without bank card details.

Sign in to the same Wijetto account and the Apple account used to purchase the subscription. Open Plus and use Restore purchases. Wait for online verification. If access is not restored, contact support before subscribing a second time.

Check the Apple account shown on your purchase receipt. The subscription may have been purchased with another Apple account. If you cannot find the receipt or purchase, consult Apple Support. Wijetto support can help investigate Plus access, but cannot see your passwords or payment method.

Requests for App Store purchases go through reportaproblem.apple.com. Apple reviews the request under the applicable conditions. You can also email us about a technical Wijetto issue or missing Plus access. We cannot guarantee that a refund request will be accepted.

Wijetto has no public profiles or directory. Your Buddy can see your display name, photo and shared creations. The app does not show them your email address. Content is not end-to-end encrypted; necessary technical access is described in the privacy policy.

Someone who receives an image can, for example, take a screenshot. Wijetto cannot prevent all copies or erase them remotely. Only share content you are willing to communicate to your Buddy.

In Profile, choose Delete my account and confirm. This action deletes, among other things, the account, profile, duo and online archives sent or received by that account. It may therefore remove online archives for your former Buddy. You can also ask for help by email. Cancel your Apple subscription separately if you have one.

No. Copies already downloaded, screenshots and images saved on another device cannot be erased remotely. Some purchase and support data also follow separate retention rules. See the details in the privacy policy.

Email [email protected] with the address linked to your account and the nature of your request. Do not send a password or sign-in code. The privacy policy describes your rights and how we respond.

Close and reopen Wijetto, check for app and iOS updates, then restart your iPhone if necessary. Also check available storage. Before uninstalling, contact support if you have drafts or stickers stored only on the device.

In Profile, use the contact options to report a problem or make a suggestion. You can also use the email address at the bottom of this page. For an incident, include the steps followed, expected result and any error message.

Include your account email, iPhone model, iOS and Wijetto versions, the date of the issue and steps to reproduce it. A screenshot can help if it contains no unnecessary private data. Never send a sign-in code, password or bank card number.